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| CRM Concepts
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Description:
Our CRM Concepts test measures your knowledge of Customer Relationship Management (CRM) systems and methodology. Designed for the experienced CRM professional, this test includes the following topics: Business Integration, Deploy, Development, Enterprise Wide Solution, Implementation, Management Buy-In, Planning, and Program Management.
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- Business Integration
- Budgeting
- Reporting
- Sales
| - Deploy
- Metrics
- Resources
- Scalability
| - Development
- Customization
- Systems Requirements
- Web-Based
| - Enterprise Wide Solution
- Infrastructure
- Program Repository
- Synchronized Process and Strategy
| - Implementation
- Change Management
- Proof of Concept
- Test
- Train
| - Management Buy-In
- Accountability
- Organizational Analysis
- Process Improvement
| - Planning
- History of CRM
- Impact Analysis
- Requirements Analysis
- Sales Strategy
| - Program Management
- Documentation
- Risk Management
- Status Reporting
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