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Automotive Industry Knowledge (U.S.)
Description:
Our Automotive Industry Knowledge (U.S.) test measures your knowledge of the automotive industry. Designed for individuals with broad knowledge of the industry and its trends, this test covers the following topics: Accounting, Customer Satisfaction, Dealership Arrival, Finance and Insurance, General Knowledge, Manufacturing, Parts Department, Sales Management, Sales Process, and Service Department.
Test Outline

Accounting
Expense Structure
Floorplan
Profit and Loss Statements
Receivables and Payables
Customer Satisfaction
Customer Retention
Forms of Measurement
Importance in the Industry
Manufacturer's Role
Role in the Dealership
Dealership Arrival
Detailing
Mechanical Inspection
Merchandising
Receiving
Finance and Insurance
Aftermarket Sales
Credit Criteria
Paperwork Completion
Truth in Lending
General Knowledge
Alternative Fuels
Automotive Design
Automotive History
Projected Areas of Growth
Related Industries: Body Shops
Related Industries: Independent Repair Facilities
Related Industries: Parts Suppliers
Manufacturing
Design Time Frame
Marketing
Product Testing
Production
Shipment
Parts Department
Inventories
Obsolescence
Ordering
Wholesale
Sales Management
Advertising
Appraisal of Trade
Closing the Sale
Deal Structure
Sales Process
Building Value
Delivery and Follow-Up
Introduction
Negotiating
Qualification and Selection
Service Department
Dispatching/Team Systems
Quality Control
Scheduling
Service Writing