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Network Technical Support
Description:
Our Network Technical Support test measures your knowledge of setup, configuration and maintenance of a local area network. Designed for technicians with hands on-experience, this test covers the following topics: Administration, Desktop Software, Hardware/Media, Internetworking, Support, and TCP/IP.
Test Outline
Hardware/Media
Backup Media
Cabling
LAN Hardware
Server Hardware
WAN Hardware
WLAN Hardware
LAN Support
Cabling Faults
LAN Configuration
LAN Diagnostics
Subnets and VLANs
Network Design
Disaster Recovery
Environmental Considerations
Fault Tolerance and Backup Types
Topology
Services
DHCP
DNS
E-Mail
VoIP
Web and File Server
System Administration
Device Monitoring
Load Balancing
Routine Maintenance
System Logs
User Accounts
System Security
Common Threats
Countermeasures
Encryption and Data Security
Firewalls
Physical Security
WAN Support
Routing and Remote Access
WAN Configuration
WAN Diagnostics
WLAN Support
Physical Placement Considerations
WLAN Configuration
WLAN Diagnostics
Wireless Protocols
Wireless Security
Workstation Support
Adds, Moves, Changes
Administration Tools
Workstation Diagnostics