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Retail Industry Knowledge (U.S.)
Description:
Our Retail Industry Knowledge (U.S.) test measures your knowledge of the retail industry. Designed for individuals with broad knowledge of the industry and its trends, this test covers the following topics: Advertising and Promotion, Customer Service, General Knowledge, Loss Prevention, Management and Controls, Technology and Systems, Merchandising, Retail Math, Selling, and Visual Merchandising.
Test Outline

Advertising & Promotion
Ad Planning
PR & Publicity
Types of Promotions
Customer Service
Attitude & Aptitude
Customer Relationship Management
Problem Resolution
Services
General Knowledge
Development & Trends
Industry Segments
Loss Prevention
Prevention & Recovery
Recognizing Theft
Safety
Statistics
Management & Controls
Budgets & Forecasts
Coaching
Inventory Control
Scheduling & Time Management
Staffing
Merchandising
Buying
Handling
Planning
Pricing
Retail Math
Cash Register
Financial Reports
Markdowns & Discounts
Markup
Selling
Additional Sales
Approach
Closing
Consumer Behavior
Handling Objections
Product Knowledge
Technology & Systems
Electronic Commerce
Fraud & Security
Store Systems
Visual Merchandising
Adjacencies
Housekeeping
Setup
Theme / Color