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Retail Management (U.S.)
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Description: Our Retail Management test measures your knowledge of managing in a retail environment. Designed for all retail managers, this test covers the following topics: Customer Service, Financial Management, Human Resources, Loss Prevention, Sales Generation, and Staff Management.
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- Basic Management
- Communicating
- Corporate Culture
- Decision Making
- Employment Law
- Leadership
- Merchandising Standards
- Merchandising-Replenishment
- Merchandising-Store Layout
- Planning
- Problem Solving
- Sexual Harassment
- Teamwork
- Time Management
- Customer Service
- Customer Complaints
- Point of Sales Operations
- Financial Management
- Expense Control
- Financial Analysis
- Inventory Control
- Payroll
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- Human Resources
- Coaching and Counseling
- Interviewing
- Performance Reviews
- Recruiting
- Retention
- Loss Prevention
- Customer Safety
- Employee Safety
- External Controls
- Internal Controls
- Sales Generation
- Marketing
- Obstacles and Opportunities
- Sales Analysis
- Sales Training
- Staff Management
- Controlling
- Delegating
- Motivating
- Training and Development
- Adult Learning Principles
- Meeting Skills
- Orientation
- Product Knowledge
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