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| Office Procedures (U.S.)
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Description:
Our Office Procedures (U.S.) test measures your knowledge of typical administrative and support activities performed in offices today. Designed for all support and administrative professionals, this test covers the following topics: Computer, Correspondence, Customer Service, Filing, Organization, Proofreading, Scheduling, and Telephone Techniques.
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- Correspondence
- Computer
- Envelopes / Addresses
- Faxing
- Letters / Memos / Forms
- Mail
- Minutes
- Outlines
- Proofreading Techniques
- Reports / Footnotes
- Reports/Footnotes
- Customer Service
- Conflict Resolution
- Irate Customers
- Manners
- Telephone Technique
- Filing
- Alphabetic Filing
- Geographic Filing
- Numeric Filing
- Subject Filing
- Techniques / Rules
- Techniques/Rules
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- Organization
- Arithmetic / Subtraction
- Arithmetic/Subtraction
- Division/Multiplication
- Financial Responsibilities
- Messages / Follow Up
- Prioritization
- Time Management
- Reading Comprehension
- Case Agreement
- Charts and Graphs
- E-mail
- Grammar Within a Sentence
- Proofreading Marks
- Proofreading Techniques
- Scheduling
- Agendas
- Appointments
- Meeting / Conferences
- Meeting/Conferences
- Travel
- Terminology
- General Computer
- General Office
- Spelling
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