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Telecommunications Specialist

Responsible for analyzing, designing, implementing, testing, monitoring, supporting, and evaluating systems that communicate information, including data, voice, text, images, and video, across long distances. A Telecommunications Specialist researches, evaluates, and recommends voice and data communications hardware and software. A person in this position troubleshoots telecommunications problems and identifies areas of operation such as security, faulty trunks or ports, and so forth, that need repair, restoration, and upgraded equipment. A Telecommunications Specialist should be familiar with a variety of telecommunications-related areas such as voicemail, call center systems, videoconferencing, telecommunications vendors, and long-distance providers.

Required (Select 5)
Product Name/Outline
Business Communication
Information Technology Security Fundamentals
Network Monitoring
Network Technical Support
Telecommunications Industry Knowledge

Elective 1 (Select 3)
Product Name/Outline
Asynchronous Transfer Mode (ATM)
Cellular Technology
Cisco Network Design
Cisco Network Support
Cisco Networking Concepts
Cisco Router Fundamentals
Cisco Security
Computer Telephony Integration (CTI)
Fiber Optics
IP Routing & Switching
ISDN (North America/Japan)
LAN/WAN Communications
Network Authentication
Network Security
Networking Concepts
VPN with Windows
Voice Over Internet Protocol (VoIP)
Wireless Application Protocol (WAP)
Wireless Network Technology

Elective 2 (Select 1)
Product Name/Outline
Customer Requirements Analysis
Project Management
Project Management (2000)
Project Management (2005)
Project Management (2008)
Software Business Analysis
Software Configuration Management
Software Quality Assurance
Software Testing
Systems Analysis
Technical Writing