PDRI Banner
Home About Us Contact Us Solutions
Get Started Now

Customer Service Representative

Responsible for dealing directly with the public, usually in person or by telephone. A Customer Service Representative handles such tasks as soliciting orders for goods and services; investigating and resolving customers' inquiries concerning merchandise, service, or billing; and examining pertinent information to determine the accuracy of customer complaints and responsibility for errors. Additionally, a person in this position notifies customers and appropriate personnel of findings, adjustments, and recommendations; completes records; and prepares reports dealing with orders, complaints, and adjustments.

Required (Select 7)
Product Name/Outline
Customer Assistance
English Listening Comprehension (U.S.)
ITAA Information Security Awareness
Listening Skills
Telephone Etiquette
Typing Speed & Accuracy
Written English