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Office Manager

Responsible for providing high-level administrative support, such as directing office services; conducting research; dealing with information requests by telephone, mail, e-mail, or fax; and preparing and managing records, reports, workflow patterns, office policies and procedures, and budgets. An Office Manager also performs essential clerical functions such as handling correspondence, receiving visitors, arranging conference calls, and scheduling meetings. A person in this position may also be responsible for coordinating and tracking employee evaluations, salary reviews, benefits packages, and other such confidential matters. An Office Manager may also be called upon to train and supervise lower-level clerical staff.

Required (Select 7)
Product Name/Outline
Diversity Awareness (U.S.)
Human Resources Concepts (U.S.)
Listening Skills
Managing People (U.S.)
Office Management (U.S.)
Office Procedures (U.S.)
Sexual Harassment Awareness (U.S.)

Elective 1 (Select 1)
Product Name/Outline
Accounts Payable Fundamentals
Accounts Receivable/Billing Fundamentals
Benefits Administration (U.S.)
Benefits Management (U.S.)
Bookkeeping Fundamentals (U.S.)
Filing (U.S.)
Legal Issues for Employees (U.S.)
Legal Issues for HR and Management (U.S.)
Payroll Fundamentals (U.S.)
Records Information Management

Elective 2 (Select 1)
Product Name/Outline
Business Writing
Customer Assistance
Editing & Proofing (Chicago Style)