- Active Listening
- Demonstrating Attentiveness
- Encouraging Conversation
- Ending an Interaction
| - Differences
- Age
- Culture and Nationality
- Gender
|
- Electronic Communication
- E-mail
- Fax
- Internet
- Phone
| - Etiquette and Protocol
- Entertaining
- Forms of Address
- Invitations
- Profession-Specific Terms
|
- For Job Applicants
- Cover Letters
- Follow-Up
- Resumes
| - Legal Issues
- Copyright, Intellectual Property, Plagiarism
- Harassment
- Libel and Slander
|
- Management
- Asserting Leadership
- Good and Bad News
- Hiring and Firing
| - Non-Verbal Communication
- Body Language and Gestures
- Dress and Appearance
- Eye Contact
|
- On The Job
- Meetings/Small Group Communication
- Peer-to-Peer Communication
- Reports, Memos, Etc.
| |
