- Computer Systems
- Hardware and Site Preparation
- Networking
- OS Software
- Software Applications
| - Configuring PC Peripherals
- External Hard Drives, NAS, and SANs
- NICs and Other Add-In Cards
- PDAs and Smartphones
- Printers and Other External Peripherals
- USB and Firewire Standards and Devices
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- Hardware
- Common Components
- Configuration Tasks
- Installation and Compatibility
- System Component Upgrades
| - Help Desk Operations
- Call Tracking
- Documentation
- Service Requests
|
- Networking
- Configuring TCP/IP and Other Communications Protocols
- IP Routing and Configuration
- Installation and Configuration of Network Hardware
| - PC and System Terminology
- Hardware
- Internet and Networking
- Security
- Software
|
- Security
- Anti-Spyware
- Anti-Virus
- Firewalls
- Internet Access, Proxy and Socks Servers
- Password Resets, User Rights, and Systems Audits
| - Software
- Configuration and Performance Issues
- Installation and Compatibility Issues
- Troubleshooting Software Bugs and Applying Patches
|
- Troubleshooting Process
- Diagnostic and Repair Tools
- Problem Solving Strategies
- Resources
| - User Problems
- Backing Up Data
- Common Errors
- Training and Special User Needs
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