- Analysis
- Calculating Score/Rating Assessment
- Cause/Effect Relationships
- Compiling Data/Facts
- Deciphering Data
- Decision-making
- Behavioral Interview Techniques
- Analyzing Situations/Data
- Designing Questions
- Editing
- Interviewing Techniques
- Planning Systematically
- Behavioral Traits
- Behavior Identification
- Behavior Observation
- Discretion
- Independent Judgment
- Organizational Behavior Principles/Practices
- Performance Evaluation
- Performance Management Measures/Processes
- Business Dynamics
- Business Planning
- Business Products/Services
- Culture Awareness
- Diversity Awareness
- Workflow and Product Process Flows
- Communication
- Basic Communication Model
- Listening
- Non-verbal Communication
- Concern for Order and Quality
- Conceptual Thinking
- Delegation
- Prioritizing
- Quality Systems
- Sequencing Data/Activities
- Validating Information
- Forms
- Creating Forms
- Interview Guides, Forms, Evaluations
- Organization of Forms
- Recording Information in Forms
- Sorting Forms/Files
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- Information Seeking
- Interpreting Statistical Information
- Managing Acquired Data
- Record Keeping
- Researching
- Soliciting Input
- Time Management
- Updating Information
- Interview Process
- Coordinating Activities/Events
- Designing Products/Activities
- Examining
- Facilitating
- Interviewing
- Scheduling Interview/Meetings
- Legal Obligations
- Employment Equity
- Government Legislation
- Human Rights
- Investigating
- Monitoring Laws/Legislation
- Oral/Written Communication
- Counseling
- Group Facilitation
- Negotiation
- Verbal Communication
- Written Communication
- Situational Leadership
- Coaching
- Conflict Resolution
- Empathy
- Leadership Styles
- Motivating
- Self-control
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