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| Interpersonal Communications
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Description:
Our Interpersonal Communications test measures your knowledge of communication in the workplace. Designed for people who communicate in the workplace, this test includes the following topics: active listening, differences, electronic communication, etiquette and protocol, job applicants, legal issues, management, and non-verbal communication.
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| This test is associated with a Job Role. Please visit
the Job Role Center for more details.
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- Active Listening
- Demonstrating Attentiveness
- Encouraging Conversation
- Ending an Interaction
| - Differences
- Age
- Culture and Nationality
- Gender
| - Electronic Communication
- E-mail
- Fax
- Internet
- Phone
| - Etiquette and Protocol
- Entertaining
- Forms of Address
- Invitations
- Profession-Specific Terms
| - For Job Applicants
- Cover Letters
- Follow-Up
- Resumes
| - Legal Issues
- Copyright, Intellectual Property, Plagiarism
- Harassment
- Libel and Slander
| - Management
- Asserting Leadership
- Good and Bad News
- Hiring and Firing
| - Non-Verbal Communication
- Body Language and Gestures
- Dress and Appearance
- Eye Contact
| - On The Job
- Meetings/Small Group Communication
- Peer-to-Peer Communication
- Reports, Memos, Etc.
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