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| Automotive Industry Knowledge (U.S.)
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Description:
Our Automotive Industry Knowledge (U.S.) test measures your knowledge of the automotive industry. Designed for individuals with broad knowledge of the industry and its trends, this test covers the following topics: Accounting, Customer Satisfaction, Dealership Arrival, Finance and Insurance, General Knowledge, Manufacturing, Parts Department, Sales Management, Sales Process, and Service Department.
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- Accounting
- Expense Structure
- Floorplan
- Profit and Loss Statements
- Receivables and Payables
- Customer Satisfaction
- Customer Retention
- Forms of Measurement
- Importance in the Industry
- Manufacturer's Role
- Role in the Dealership
- Dealership Arrival
- Detailing
- Mechanical Inspection
- Merchandising
- Receiving
- Finance and Insurance
- Aftermarket Sales
- Credit Criteria
- Paperwork Completion
- Truth in Lending
- General Knowledge
- Alternative Fuels
- Automotive Design
- Automotive History
- Projected Areas of Growth
- Related Industries: Body Shops
- Related Industries: Independent Repair Facilities
- Related Industries: Parts Suppliers
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- Manufacturing
- Design Time Frame
- Marketing
- Product Testing
- Production
- Shipment
- Parts Department
- Inventories
- Obsolescence
- Ordering
- Wholesale
- Sales Management
- Advertising
- Appraisal of Trade
- Closing the Sale
- Deal Structure
- Sales Process
- Building Value
- Delivery and Follow-Up
- Introduction
- Negotiating
- Qualification and Selection
- Service Department
- Dispatching/Team Systems
- Quality Control
- Scheduling
- Service Writing
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