|
| Technical Help Desk (Microsoft)
|
Description:
Our Technical Help Desk (Microsoft) test measures your knowledge of troubleshooting core end-user problems using common office software in the Windows platform. Designed for experienced help desk professionals, this test covers the following topics: Communication, Hardware Troubleshooting, Internet Explorer, Licensing, Media Output, Microsoft Office, Networking, System Boot Problems, System Security.
This test covers the XP, Vista and Windows 7 Operating systems and the Office 2003 and 2007 applications.
|
|
|
- Communication
- Diagnostic Commands
- Gateways and Routing
|
- Hardware Troubleshooting
- Hard Drive Performance
- Network Card Settings
- Video Card Issues
|
- Internet Explorer 6.0
- Active X Controls
- Menus Missing
- Privacy Settings
- Trusted Sites
|
- Licensing
- Definition Of License Types
- Legitimizing Operating System license
|
- Media Output
- CD Creation
- Email
- Printing Issues
|
- Microsoft Office
- Can't Open Default Outlook File
- Insert Microsoft Office CD
- Microsoft Outlook Not Loading
- Read Only
|
- Networking
- Connecting To Wireless Networks
- Installation & Configuration of Network Hardware
- Joining A Domain
- Mapping Network Drives
- Valid Posix Commands For Windows
|
- System Boot Problems
- Correcting Boot Order
- Invalid System Disk
- Repairing Windows Installation
|
- System Security
- File Associations
- Finding Security Center in XP
- Installation of Automatic Updates
- Windows Firewall SP2
|
|
|
|
|
