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| Retail Industry Knowledge (U.S.)
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Description:
Our Retail Industry Knowledge (U.S.) test measures your knowledge of the retail industry. Designed for individuals with broad knowledge of the industry and its trends, this test covers the following topics: Advertising and Promotion, Customer Service, General Knowledge, Loss Prevention, Management and Controls, Technology and Systems, Merchandising, Retail Math, Selling, and Visual Merchandising.
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- Advertising & Promotion
- Ad Planning
- PR & Publicity
- Types of Promotions
- Customer Service
- Attitude & Aptitude
- Customer Relationship Management
- Problem Resolution
- Services
- General Knowledge
- Development & Trends
- Industry Segments
- Loss Prevention
- Prevention & Recovery
- Recognizing Theft
- Safety
- Statistics
- Management & Controls
- Budgets & Forecasts
- Coaching
- Inventory Control
- Scheduling & Time Management
- Staffing
- Merchandising
- Buying
- Handling
- Planning
- Pricing
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- Retail Math
- Cash Register
- Financial Reports
- Markdowns & Discounts
- Markup
- Selling
- Additional Sales
- Approach
- Closing
- Consumer Behavior
- Handling Objections
- Product Knowledge
- Technology & Systems
- Electronic Commerce
- Fraud & Security
- Store Systems
- Visual Merchandising
- Adjacencies
- Housekeeping
- Setup
- Theme / Color
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