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| ITIL Concepts
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Description:
Our ITIL Concepts test measures your knowledge of ITIL. Designed for the individual who has taken a foundation level course or worked in an environment that employs ITIL practices, this test includes the following topics: Availability Management, Capacity Management, Change Management, Configuration Management, Financial Management for IT Services, IT Service Continuity Management, Incident Management & Service Desk, Problem Management, Release Management, Service Level Management.
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- Availability Management
- Availability Management Activities
- Availability Management Methods & Techniques
- Availability Metrics
| - Capacity Management
- Business Capacity Management
- Capacity Management Activities
- Resource Capacity Management
- Service Capacity Management
| - Change Management
- Change Authority
- Change Control Processes
- Types of Change
| - Configuration Management
- Configuration Management Activities
- Configuration Management Database
| - Financial Management for IT Services
- Charging
- IT Accounting
- IT Budgeting
| - Incident Management & Service Desk
- Incident Lifecycle
- Incidents, Problems & Known Errors
- Prioritization
- Service Desk Responsibilities, Skills & Technology
- Service Desk Structures
| - IT Service Continuity Management
- Business Continuity Lifecycle
- IT Recovery Options
- Risk Analysis
| - Problem Management
- Error Control
- Proactive Problem Management
- Problem Control
- Root Cause Analysis
| - Release Management
- Release Activities
- Release Environments
- Types of Release
| - Service Level Management
- Continual Improvement of Delivering Service
- IT Service Provision Key Definitions
- Service Catalogue
- Written Agreements & Contracts
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