|
| Computer Telephony Integration (CTI)
|
Description:
Our Computer Telephony Integration certification measures your knowledge of designing and installing computer-operated telephone networks in call centers and other locations. Designed for experienced CTI professionals, this test includes the following topics: Telephony, Administration, Applications, Architecture, Database, Disaster Recovery, Telephone User Interface, and Troubleshooting.
|
| This test is associated with a Job Role. Please visit
the Job Role Center for more details.
|
|
|
- Administration
- Operations
- Traffic Analysis
- Applications
- Automatic Call Distribution
- Fax
- Interactive Voice Response
- Voice Messaging
- Architecture
- Call Center
- General
- Computing
- Hardware
- Software
- Database
- Design Concepts
- SQL Server
- Design Concepts
- Call Center
- CTI
- Telephony
- Voice Response
|
- Disaster Recovery
- Clustering
- RAID
- Telco
- Telephone User Interface
- Prompt Phrasing
- Prompting
- Speech Recognition
- Telephony
- Interfaces
- Signaling
- Switching
- Troubleshooting
- Analog Lines
- Call Center
- CTI Network Architecture
| |
|
