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| Hospitality Industry Knowledge (U.S.)
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Description:
Our Hospitality Industry Knowledge (U.S.) test measures your knowledge of the food, beverage, and lodging industry. Designed for individuals with broad knowledge of the industry and its trends, this test covers the following topics: Food and Beverage Operations, Lodging Services, Resort and Hotel Operations, Guest Amenities, Customer Service, Employee Development, and Legal Compliance Issues.
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- Accommodating Special Needs
- Americans with Disabilities Act
- Employee Development
- Employee Compensation
- Employee Recognition
- Employee Recruiting
- Employee Training
- Leadership Skills Training
- Planning and Reporting Skills
- Work Force Diversity
- Food and Beverage
- Alcohol Regulations
- Food Handling Safety
- Menu and Cuisine Selections
- Outlets and Vendors
- Standardized Table Service
- Tip Sharing and Reporting
- General Knowledge
- Inventory Control
- Organizations and Resources
- Terms and Definitions
- Guest Amenities
- Conference Facilities
- Group Services
- Local Amenities
- Retail Facilities
- Support Services
- Guest Service and Retention
- Appearance and Behavior
- Effective Communication
- Guest Service Recovery
- Individualized Service
- Providing Great Service
- Telephone Etiquette
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- Legal Compliance Issues
- Americans with Disabilities Act
- Cultural Diversity
- General Employment Laws
- Organized Labor
- Public Health and Safety
- Title VII of Civil Rights Act
- Lodging Services
- Amenities for Guests
- Concierge Services
- Front Desk Services
- Housekeeping and Laundry
- In Room Amenities
- Reservations and Bed Base
- Voicemail, Messages and Mail
- Property Operations
- Communications, IS Systems
- Environmental Programs
- Maintenance and Repairs
- Public Area Accessibility
- Resort Cleanliness
- Resort Transportation
- Safety and Security
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