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| Change Management (U.S.)
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Description:
Our Change Management (U.S.) certification measures your knowledge of conducting large-scale change in organizations. Designed for experienced managers and human resources professionals, this test covers the following topics: Analytical Skills, Change Management Skills, Change Planning Skills, Change Promotion Skills, Innovation Skills, and Interpersonal Skills
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- Analytical Skills
- Cost-Benefit Analyses
- Critical Thinking
- Decision Making
- Identifying Downstream Consequences
- Problem Recognition
- Problem Solving
- Process Evaluation Methodology
- Sources of Error
- Statistical Analysis
- Change Management Skills
- Coaching
- Delegation
- Measuring Change
- Monitoring Progress Against Predefined Measures
- Overcoming Resistance
- Performance Appraisals
- Resource Allocation and Management
- Rewarding Change
- Systematic Change Process
- Training
- Transactional versus Transformational Leadership
- Change Planning Skills
- Anticipating Problems
- Goal Setting
- Identification of Resistance
- Incremental versus Radical Change
- Milestones Development
- Negotiating Changes
- Policy Design
- Procedures Design
- Project Planning Techniques
- Resource Requirement Identification
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- Change Promotion Skills
- Change Motivation
- Change Promotion Messages
- Communication Methods
- Making Management Support Visible
- Management Cooperation
- Using Change Leaders
- Visioning the Change
- Innovation Skills
- Assess Culture
- Climate for Change
- Employee Skills Assessment
- Information Gathering
- Job Analysis
- Organizational Improvement Groups
- Pilot Testing Methodology
- Survey Techniques
- Training Needs Analysis
- Interpersonal Skills
- Conducting Feedback Sessions
- Developing Trust
- Group Dynamics
- Group Problem Solving
- Managing Emotional Responses to Change
- Role Change Reaction
- Role Clarification
- Stress Reduction Techniques
- Team Building
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