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| Computer Telephony Integration (CTI)
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Description:
Our Computer Telephony Integration certification measures your knowledge of designing and installing computer-operated telephone networks in call centers and other locations. Designed for experienced CTI professionals, this test includes the following topics: Telephony, Administration, Applications, Architecture, Database, Disaster Recovery, Telephone User Interface, and Troubleshooting.
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- Administration
- Operations
- Traffic Analysis
- Applications
- Automatic Call Distribution
- Fax
- Interactive Voice Response
- Voice Messaging
- Architecture
- Call Center
- General
- Computing
- Hardware
- Software
- Database
- Design Concepts
- SQL Server
- Design Concepts
- Call Center
- CTI
- Telephony
- Voice Response
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- Disaster Recovery
- Clustering
- RAID
- Telco
- Telephone User Interface
- Prompt Phrasing
- Prompting
- Speech Recognition
- Telephony
- Interfaces
- Signaling
- Switching
- Troubleshooting
- Analog Lines
- Call Center
- CTI Network Architecture
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