PDRI Banner
Home About Us Contact Us Solutions
Get Started Now

Network Support Specialist

Responsible for providing support to users of a local area network (LAN). A Network Support Specialist sets up, configures, and maintains a LAN and establishes network printing, access rights, firewalls, directory hierarchy, and so forth. A person in this position also addresses, diagnoses, and troubleshoots LAN-related user issues, covering such topics as connectivity, e-mail, and Internet security. A Network Support Specialist might also be called upon to train users in LAN usage.

Required (Select 8)
Product Name/Outline
Customer Assistance
Information Technology Terminology
Listening Skills
Network Technical Support
Networking Concepts
TCP/IP Administration
Technical Help Desk
Telephone Etiquette

Elective 1 (Select 1)
Product Name/Outline
Linux Administration (General)
MS Windows 2000 Desktop Administration
MS Windows NT 4.0 Workstation Administration
MS Windows XP Desktop Administration
Macintosh Networking
Novell NetWare 5.0 Administration
Novell NetWare 6.5 Administration
Unix Administration (General)

Elective 2 (Select 1)
Product Name/Outline
Apache 1.3.12 Administration
Apache 2.0 Administration
Lotus Notes 4.0 Administration
Lotus Notes 6.5 Administration
MS Exchange Server 2000 Administration
MS Exchange Server 2003 Administration
MS Exchange Server 5.5 Administration
MS ISA Server 2000 Administration
MS Internet Information Server 4.0 Administration
MS Proxy Server 2.0 Administration
MS Systems Mgmt. Server 2.0 Administration
Network Monitoring
Novell GroupWise 5.5 Administration