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Computer End-User Support Specialist

Responsible for setting up, configuring, and maintaining the computers used by employees in an organization. A Computer End-User Support Specialist addresses, diagnoses, and troubleshoots end-user computer-related issues, including problems with software, hardware, printers, power supplies, soundcards, and so forth. A person in this position may also be called upon to determine the organization?s software and hardware needs, including upgrades, and to train users on new equipment and programs.

Required (Select 6)
Product Name/Outline
Computer Technical Support
Customer Assistance
Information Technology Terminology
Listening Skills
Technical Help Desk
Telephone Etiquette

Elective 1 (Select 1)
Product Name/Outline
Computer Fundamentals (Mac OS 8.6)
Computer Fundamentals (Mac OS X 10.4)
Computer Fundamentals (Mac OS X)
Computer Fundamentals (Win 2000)
Computer Fundamentals (Win 95/98)
Computer Fundamentals (Win XP)

Elective 2 (Select 1)
Product Name/Outline
MS Internet Explorer 4.0 Fundamentals
MS Internet Explorer 5.5 Fundamentals
MS Internet Explorer 6.0 Fundamentals

Elective 3 (Select 1)
Product Name/Outline
Corel WordPerfect 9.0
Lotus Word Pro 9.5
MS Word 2000
MS Word 2000 Fundamentals
MS Word 2002
MS Word 2002 Fundamentals
MS Word 2003
MS Word 2003 Fundamentals
MS Word 2007
MS Word 97
MS Word 97 Fundamentals

Elective 4 (Select 1)
Product Name/Outline
Lotus 1-2-3 9.5
MS Excel 2000
MS Excel 2000 Fundamentals
MS Excel 2000 Fundamentals (Interactive)
MS Excel 2002
MS Excel 2002 Fundamentals
MS Excel 2003
MS Excel 2003 Fundamentals
MS Excel 2007
MS Excel 97
MS Excel 97 Fundamentals

Elective 5 (Select 1)
Product Name/Outline
Lotus Freelance Graphics 9.5
MS PowerPoint 2000
MS PowerPoint 2000 Fundamentals
MS PowerPoint 2002
MS PowerPoint 2002 Fundamentals
MS PowerPoint 2003
MS PowerPoint 2007
MS PowerPoint 97
MS PowerPoint 97 Fundamentals